Is it really flat per door, no per-call or per-ticket fees?
Yes. We bill against your door count, monthly, in advance. A 2am hot-water call and a Tuesday-noon lockbox request both come out of the same flat rate. The only metered line items on your invoice are pass-throughs we don't mark up — vendor invoices and channel fees.
What happens when my door count changes mid-month?
We pro-rate. Acquisitions are added on the day they close; dispositions drop off at the end of their billing cycle. We reconcile on the 1st with the actual count — no surprise true-ups at year-end.
How do you price a mixed long-term + short-term portfolio?
On the Portfolio tier we blend the two tracks into one custom number. Operationally it's a single team, so there's no cross-charging or split invoicing. Most operators above ~80 combined units land here.
Are there setup, onboarding, or "implementation" fees?
No. Setup is two weeks (three for Portfolio) and it's included in the first month's bill. We don't charge a separate implementation fee, and the discovery call doesn't require a card.
Can I downgrade tiers if my needs change?
Yes — once per quarter, with two weeks' notice. We keep your runbook intact through the downgrade so you don't lose the playbook your team built.
How does the 60-day pilot actually end?
On day 60 you either say nothing (we continue month-to-month) or you tell us you're out. If you walk, we export your runbook, hand back full ownership of your PM data, and brief your team. We don't dispute it and we don't slow-walk the handoff.
What if a unit is vacant? Do I still pay for it?
Yes — a vacant unit is often more work, not less (turnovers, marketing, screening). The per-door rate is what makes pricing predictable; if we discounted vacancies we'd have to mark up everything else.
Is the vendor network marked up?
No. Vendor invoices pass through at their actual cost on your owner statement. Our network rates are typically 10–18% below retail; that benefit goes to you, not us.
Do you work with single-family rental portfolios?
Yes — most of our doors are SFR or small multifamily. The per-door pricing works the same way. We're a poor fit for portfolios under five doors; the per-door floor is honest about that.
