Operations is a craft, not a cost center.
The recurring tail of property management deserves trained people who take it seriously — not a chatbot, a ticket queue, or the cheapest seat in the room.
About · property operations since 2010
We're the part of the team you don't see on the org chart.
Arvallis is a back-office operations team for landlords and property managers. We answer the after-hours line, dispatch the vendor, chase the follow-up, and file the paperwork — quietly, in your name, using the software you already run. No platform to adopt. No relationship to hand off.
§ 01 · Why we exist
Property managers don't quit because of the doors.
They quit because of the tail — the 9pm call about a leak, the vendor who didn't show, the renewal that slipped, the inbox that never empties. The work that doesn't scale, doesn't show up in the pitch, and doesn't go away.
The best back-office is invisible.
Tenants and owners should feel your brand, your voice, your standards. We work behind you — the goal is that nobody can tell we're there.
Software should serve the work.
We log into the tools you already run instead of asking you to migrate to ours. There is nothing for you, your team, or your tenants to adopt.
You should always know what we did.
A Friday digest and a monthly review, in plain language. No dashboards to babysit, no per-call fees, no surprises buried in fine print.
“We added 22 doors last year and didn't hire anyone. Arvallis is the part of the team you don't see on the org chart — and that's exactly the point.”
94%
tenant calls resolved without escalation
11m
median first-response on after-hours tickets
2
named operators on every portfolio
0
per-call or per-ticket fees, ever
§ 02 · How we got here
Fifteen years of someone else's 9pm.
2010
Started in a Brooklyn back office
Two ex-property-managers began answering the after-hours line for a handful of local landlords who were tired of being woken up. The whole product was a phone, a notebook, and a promise to call the right vendor.
2014
The runbook becomes the product
We realized the value wasn't the phone — it was the playbook behind it. We started writing a portfolio-specific runbook for every client, in their voice, so coverage felt like an extension of their own team.
2019
A West Coast desk in Irvine
Opening in Irvine gave us coast-to-coast hours and a second operations pod. Same engine, two time zones — the on-call line never goes to voicemail.
2021
Arvallis // Stays
Short-term operators kept asking for the same back-office, tuned faster. We spun up a hospitality track — 24/7 guest messaging, turnover coordination, dynamic pricing review — on the same operational core.
2026
Still quietly running
Two small offices, named operator pods, portfolios from five doors to five hundred. We've stayed deliberately un-flashy — because the work is the point, not the dashboard.
§ 03 · How we operate
Clear about what we are.
The fastest way to know if we're a fit is to be plain about the shape of the work.
What we are
- A trained, US-based operations team
- Named operators who learn your buildings
- An extension of your own staff
- Coverage that runs in your software
What we're not
- A chatbot or an answering service
- A platform you have to migrate to
- A replacement for your PM relationship
- A per-call, per-ticket meter
How you feel it
- The after-hours line is just handled
- Vendors get dispatched and followed up
- A Friday digest, a monthly review
- Headroom to do the strategic work
§ 04 · Where we are
Two small offices. Coast to coast.
Deliberately small. You'll know the names of the operators on your portfolio — and reach a human, not a queue. Get in touch →
Brooklyn, NY
Est. 2010 · HQThe original back office and our East Coast operations pod. Handles the Eastern + Central time-zone coverage and the on-call line through the evening.
195 Montague Street, 14th Floor · Brooklyn, NY 11201
Irvine, CA
Est. 2019 · West DeskOur West Coast pod, opened to give clients coast-to-coast hours. Carries the late-evening and weekend on-call so the line never goes quiet.
3333 Michelson Dr #300 · Irvine, CA 92612
§ Start here
Hand us the tail.
Hand us the tail.
Keep the credit.
A 45-minute discovery call. We listen, ask the dumb questions, and tell you honestly whether Arvallis is the right shape for your portfolio. No deck. No follow-up nurture sequence.