Property maintenance comes with questions. We help with the next steps.

Arvallis handles the administrative work that keeps property maintenance moving. We collect issue details, contact providers, coordinate appointments, route estimates for approval, follow up on progress, and organize service records. Your plan determines the number of requests and level of support included.

We support homeowners, second-home owners, landlords, property managers, apartment communities, and real estate agents. Choose Homeowner Care for a home, Rental Support for a rental portfolio, Apartment Maintenance & Resident Support for a community, or Real Estate Coordination for listing preparation and inspection-related repairs.

Arvallis provides coordination and administrative support. The appointed contractor performs the repair or maintenance work. Your Arvallis fee covers the coordination services described in your plan; contractor charges are separate.

Arvallis can serve as a maintenance coordination desk for an owner or support an existing property management team. Our standard plans focus on maintenance administration. Leasing, rent collection, legal notices, and general tenancy dispute resolution are outside that scope.

Yes. We can coordinate providers, communicate with approved contacts, and organize appointments using your agreed access arrangements. Home Plus and Home Concierge specifically include remote coordination while you are away. Our service does not include a physical presence, keyholding, or onsite home checks.

Rental Essentials is designed for landlords with established vendors. New vendor sourcing is separately quoted or available through an upgrade. Homeowner Care, Rental Plus, and Portfolio Support include sourcing as described in their plans. Apartment and agent services follow the agreed scope.

Choose a service or contact our team with your property details. We confirm service availability and scope, gather your approved contacts and provider information, and explain how to submit requests. Apartment communities receive a tailored proposal before enrollment.

Contact us with your property address so we can confirm availability before enrollment. Vendor availability and the type of work needed can affect scheduling.

One request covers one issue at one enrolled property involving one trade, from intake through standard scheduling and completion follow-up. For example, arranging a plumber to address a leaking faucet is one request. Routine updates and follow-up for that issue remain part of the original request.

We may accept a group of small tasks as one bundled visit when agreed in advance. Multiple unrelated issues generally count as separate requests. We confirm how your tasks will be counted before proceeding.

A second trade generally counts as an additional request. For example, plumbing work and a separate drywall repair may need separate coordination. We explain the scope and any additional request or fee before proceeding.

No. Routine calls, appointment updates, rescheduling, and completion follow-up for the same issue are part of that request. Additional scope or unusually complex coordination is discussed and quoted before extra charges apply.

Additional standard requests cost $49 each with your approval. Complex projects, extended troubleshooting, extensive estimate comparisons, and major renovations are quoted separately. Apartment accounts follow the additional-request terms in their proposals.

No. Monthly request allowances reset each billing period. Real estate package allowances apply across the package’s stated service period rather than resetting monthly.

On monthly plans, an open request remains the original request while your subscription stays active. It does not automatically use another month’s allowance. A new issue, additional trade, or expanded scope may require another request or a separate quote. Agent packages follow their fixed service periods.

Use the request process provided during onboarding. Include the property address, a description of the issue, available photos, access details, and any relevant vendor or warranty information. We follow up if more details are needed.

Staffed coordination hours and response expectations are explained during enrollment. An acknowledgment from Arvallis and a contractor’s arrival are separate steps. Attendance depends on the issue, provider availability, required approvals, and access arrangements.

Staffed support follows the hours in your service agreement. Online submission does not mean immediate staff response or contractor attendance. After-hours coordination is available only where expressly included in your agreement.

For an immediate threat to safety, contact emergency services or the relevant utility emergency line. Rental residents should also follow their property’s emergency instructions. Arvallis request submission should not delay urgent action.

We contact the vendor, seek an update, coordinate routine rescheduling, and keep the relevant people informed. Routine rescheduling for the same issue stays within the original request. Contractor attendance and completion times cannot be guaranteed.

We track agreed deadlines and flag delays. Completion depends on contractor availability, parts, approvals, access, and the work itself, so we cannot guarantee a repair or project completion date.

Our standard service is remote. We request completion details, photos, and relevant records from providers and follow up on reported concerns. This does not replace an onsite inspection, technical assessment, or code-compliance certification.

Yes. We can schedule with your approved provider and handle standard updates and follow-up, subject to the provider’s availability and cooperation. Rental Essentials is built around this approach.

Vendor sourcing is included in Homeowner Care, Rental Plus, and Portfolio Support. For Rental Essentials, sourcing is quoted separately or available through an upgrade. Apartment communities and agent clients receive the sourcing support set out in their agreed scope.

Yes. We coordinate within your approval instructions. Let us know if you require approval of each provider or have a list of approved vendors. An existing warranty provider may require its own assigned contractor.

Home Essentials includes one estimate sought per request. Home Plus and Home Concierge include up to two, subject to provider availability; a second estimate is sought when requested. Rental, apartment, and agent services follow their agreed scope. Additional comparison work can be quoted separately. We cannot guarantee that a provider will submit an estimate.

Not necessarily. Providers may charge for estimates, diagnostics, or attendance. These charges are separate from your Arvallis fee and are routed for your approval.

You or your authorized representative approves spending. We route estimates and proposed changes to the designated approver and follow any documented spending authority you have given us.

Your plan covers coordination. Contractor labor, parts, materials, permits, diagnostic charges, and warranty service fees are separate, unless covered by your existing provider under its own agreement.

We help organize estimates and information so you can make a decision. Prices are set by providers, and savings or the lowest available price cannot be guaranteed.

Where included, we compare an invoice with the approved estimate and work order and flag apparent discrepancies for review. This is administrative support rather than an accounting audit or certification of the provider’s billing.

Tell us what happened and share any relevant photos or documents. We can follow up with the provider about the reported concern within the applicable request scope. Any repair remedy or workmanship warranty follows the contractor’s terms. Arvallis does not provide a separate workmanship guarantee.

Major renovations, multi-trade projects, and extensive project administration fall outside standard request allowances. Contact us with the scope so we can confirm whether we can assist and provide a separate quote.

Yes. Existing-warranty coordination is included in every Homeowner Care and Rental Support tier, within your request allowance. With your authorization, we can contact your home warranty, appliance warranty, or service-plan provider, help open a service request, coordinate appointments, and follow up where its procedures allow.

That is part of the support we offer. Our team can handle provider calls and routine follow-up so you spend less time waiting for an operator. Some providers may still require you to verify your identity, give authorization, or join a call.

We can gather requested property and service details, contact the provider, help open and track a request, coordinate with its assigned contractor, share appointment updates, and follow up on delays and completion records. The assistance available depends on the provider’s procedures.

Yes. The original issue counts as a coordination request. Routine calls, appointment updates, and follow-up for that issue do not each use a separate request. Additional issues, trades, or complex work may require additional support, which we discuss before proceeding.

Arvallis coordinates service under an agreement you already have. Your warranty provider determines coverage and repair authorization. You remain responsible for its service fees and any uncovered costs. Your Arvallis subscription does not provide repair coverage.

No. We help organize the request and follow up on its status. Coverage, exclusions, authorization, contractor selection, and claim decisions remain with your provider under your existing agreement.

That depends on your warranty agreement. Some providers require their assigned contractor or advance authorization. We coordinate within those requirements and help clarify the next steps with the provider.

We need your provider’s name, relevant agreement details, property or appliance information, any existing service-request number, and authorization to communicate. We explain the appropriate way to share documents during onboarding. Please do not send account passwords through a general inquiry form.

It is standard in Homeowner Care and Rental Support. Apartment and real estate clients should ask for it to be included in their agreed scope where needed.

All three include vendor sourcing and scheduling, standard follow-up, maintenance reminders, digital service records, and existing-warranty coordination within the request allowance.

Home Essentials suits occasional maintenance needs. Home Plus provides more capacity and an assigned coordinator for a busy household. Home Concierge adds proactive planning for owners who want help organizing upcoming upkeep, including second-home owners and people managing a home from a distance.

Yes. Homeowner pricing and request allowances apply separately to each enrolled home. Contact us to confirm the addresses, service availability, and appropriate setup. Rental properties may be better suited to Rental Support.

Home Concierge includes a quarterly planning call and review of your maintenance calendar and upcoming tasks. It helps organize future upkeep. Scheduling a service visit uses a coordination request; calendar review does not create unlimited service requests.

Request allowances are pooled across the enrolled portfolio. Repairs and provider charges are additional. Portfolios of 50 or more units should contact us for a scoped proposal.

Per portfolio. For example, a 10-unit Rental Plus account includes eight new requests across all ten enrolled units each monthly billing period. It does not include eight requests for each unit.

Rental Essentials provides tenant maintenance intake, collection of issue details and photos, approved-vendor scheduling, tenant appointment updates, estimate approval routing, work-order tracking, standard completion follow-up, and a monthly owner report. It uses a shared coordinator team and includes existing-warranty coordination.

Rental Plus adds new vendor sourcing, a preventive maintenance calendar, invoice matching and discrepancy flags, an assigned coordinator with team backup, and a quarterly portfolio maintenance review. Its monthly request allowance is eight total.

Portfolio Support includes Rental Plus services with 18 new requests monthly, consolidated reporting, and a monthly portfolio maintenance review call instead of a quarterly review.

Yes, through the maintenance intake process agreed with the owner or property manager. We collect details, coordinate access, and provide maintenance-related updates. Spending decisions remain with the owner or authorized manager.

Standard Rental Support covers maintenance-related communication. Lease enforcement, rent collection, legal notices, and disputes unrelated to maintenance are outside the service scope.

Rental Plus and Portfolio Support include a preventive maintenance calendar and reminders. Coordinating the resulting service appointments uses the applicable request allowance. The provider’s maintenance charges remain separate.

Contact us to update your enrolled unit count. We confirm the appropriate tier, revised price, and effective date before making a plan change.

It is a remote maintenance coordination desk for communities with 50 or more units. Support can include request intake, vendor scheduling, maintenance-related resident updates, approval routing, business-day review of open items, completion records, and monthly reporting.

Pricing starts at $1,299 per month. Your proposal reflects unit count, expected request volume, onsite staffing, service hours, and reporting needs. The proposal sets the included request allowance and any additional-request charges.

Yes. We can help with request administration, overflow coordination, resident appointment updates, and scheduling specialist trades. The scope is agreed with your community’s management team.

No. Each proposal defines its included workload, service hours, escalation process, and additional support terms so responsibilities are clear.

Onsite inspections, leasing, rent collection, legal notices, non-maintenance resident disputes, and major-project management are outside standard maintenance administration. Any additional service must be separately agreed.

Share your community address, unit count, onsite staffing, typical maintenance volume if known, and support requirements. We use those details to prepare a scoped proposal. Request a proposal.

Service periods begin on the agreed start date. Package fees cover coordination; vendor and repair charges are additional.

It includes a pre-listing preparation checklist; coordination of approved cleaning, landscaping, painting, and repairs; listing and photography deadline tracking; weekly agent and seller updates; requested completion photos and invoices; and a final status report.

It includes an inspection repair tracker based on the approved scope, vendor scheduling, repair and closing deadline tracking, twice-weekly updates during active repairs, requested completion photos and invoices, and a final status report.

It combines preparation and inspection-repair coordination through one contact, with up to nine requests over 90 days. Updates follow the current stage. At $549, it saves $49 compared with purchasing Listing Ready and Closing Ready separately.

No. The allowance applies to the entire package period. Listing to Closing includes nine requests total across both stages.

The seller or designated authorized representative approves providers, costs, and scope. Arvallis organizes approvals and records; the coordination package does not fund repairs.

Additional standard requests cost $49 each within the active service period. Extensions, expanded projects, and complex coordination are quoted separately before proceeding.

We track the approved repair list and request completion documentation. Technical inspections, code certification, and confirmation that contractual closing conditions are satisfied remain with the appropriate qualified professionals and transaction parties.

Additional standard requests and separately quoted work require your approval. We explain the proposed scope and charge before proceeding. Contractor charges follow the spending authorization arrangements on your account.

Review the terms presented with your selected service before enrolling. Your agreement sets out billing, renewal, cancellation, refund, and any minimum commitment requirements. Contact us if you need clarification before purchasing.

Contact our team to discuss a different level of support. We confirm the available option, pricing, request allowance, and effective date before a change is made.

Depending on your service, records may include issue descriptions, appointment updates, estimates, approvals, invoices, provider completion details, and available photos. Records depend in part on the information supplied by clients and providers.

We use the authorized contacts agreed during onboarding. Home Plus and Home Concierge include monthly upkeep summaries; Rental Support includes monthly owner maintenance reporting; apartment reporting follows the proposal; and agent packages include stage-appropriate updates and a final status report.