Your property manager’s support team.
Running an apartment community means keeping up with maintenance requests, vendors, resident concerns, and daily follow-ups. Arvallis handles the coordination that keeps these responsibilities moving, giving your property manager more time to lead the community.
Four desks. One point of contact.
Maintenance Request Hotline & Coordination
One dependable place for residents to report maintenance concerns, with follow-through from the first call to completion.
- Receive and log requests through designated phone, email, or online channels.
- Route requests to the appropriate maintenance team or approved vendor.
- Coordinate appointments, access, and resident updates.
- Track open work orders and follow up on overdue repairs.
- Confirm completion with residents and flag recurring issues.
- Escalate urgent concerns according to the property’s established procedures.
Vendor & Contract Oversight
Keep vendors accountable and the property manager informed.
- Maintain vendor contacts, service agreements, and renewal calendars.
- Track insurance documentation and other property-required records.
- Coordinate recurring services, inspections, and scheduled maintenance.
- Gather quotes and present options for management approval.
- Follow up on missed visits, incomplete work, and service concerns.
- Compare invoices with approved work and flag discrepancies.
Resident Relations & Communication
Help residents feel heard, informed, and cared for throughout their tenancy.
- Serve as a consistent contact for everyday questions and concerns.
- Set clear expectations about repair schedules and next steps.
- Coordinate move-in check-ins, annual surveys, and post-repair feedback.
- Prepare management-approved building notices, email memos, and service updates.
- Document concerns and escalate matters requiring management decisions.
- Coordinate resident events and community communications.
Daily Operational Support
Give the property manager a clear view of what needs attention.
- Maintain a shared calendar of services, deadlines, and follow-ups.
- Coordinate move-in and move-out logistics with the onsite team.
- Track unresolved maintenance and resident concerns.
- Provide monthly reports covering open requests, vendor performance, resident feedback, and recurring problems.
- Identify patterns that may need a longer-term solution.
Arvallis works under the property manager’s direction and approval policies. Management retains authority over spending, contracts, leasing, and enforcement. Hotline coverage and response standards are defined for each property.
One rate per unit.
Monthly coordination support for apartment communities, for communities with 50 or more units, priced by the number of units at the property.
Included
- Maintenance request hotline and coordination
- Vendor and contract oversight
- Resident relations and communication
- Daily operational support
- Monthly operations report
A better resident experience starts with reliable follow-through.
When residents know where to call, receive clear updates, and see their concerns addressed, they have more reason to feel confident in their community. Arvallis helps your team deliver the attentive service that supports resident satisfaction, retention, and stronger property reviews.